Follow Up Boss Reviews 2026: 4 Rating Sites, 1 Weak Spot

Follow Up Boss reviews look close to spotless if you only read G2. Read the app stores and you meet a different product. On November 3, 2026, we checked the four public places where agents rate Follow Up Boss: G2, Capterra, Apple's App Store and Google Play. The web CRM scores sit at 4.5 to 4.6 stars. The iPhone app holds 4.3 from 394 ratings. The Android app sits at 3.3 from 421 reviews, and that gap is the most useful thing a Follow Up Boss review can tell you, because it shows exactly where the complaints live. Below you'll find what each source says, what reviewers praise and flag, what the plans cost on the official pricing page that same day, and the one test to run during the 14-day trial before you move your team onto it.

Is Follow Up Boss Good? What 4 Rating Sites Say in 2026

Yes for the web CRM, with a real caveat on mobile. Follow Up Boss holds about 4.6 stars on G2 and 4.5 on Capterra, where reviewers praise ease of use and team accountability. Its phone apps score lower: 4.3 on Apple's App Store and 3.3 on Google Play, with complaints about speed, tags and notifications.

Those four numbers rate two different things, and most review roundups blend them into one score. G2 and Capterra reviewers mostly judge the browser CRM their team works in all day. App store reviewers judge the phone app they open between showings. If you run your business from a laptop, the desktop scores are the ones that describe your week. If you answer most new leads from your phone in the car, the Android number deserves more weight than any other line in that table, because it's the closest public measure of the experience you'd actually have. Before you trust any single "Follow Up Boss review" score, ask which product it scores and how you'll use it.

How We Checked: Sources, Dates and What We Couldn't See

We loaded the Follow Up Boss iPhone listing and the Google Play listing directly on November 3, 2026. Google Play also showed 50K+ downloads and a last update of October 23, 2026, and Apple's listing showed a fresh release in late October. G2 and Capterra both returned access errors to our reader, so we didn't count their reviews ourselves. Their figures here come from two 2026 third-party snapshots: Espo.ai's decision guide (G2 4.6 from 118, Capterra 4.5 from 58) and Prospeo's review (G2 4.6 from 115, Capterra 4.5 from 57). They agree on the stars and differ by a few reviews on volume, so you should treat the counts as approximate.

We also had our own earlier read to lean on. In our October 28 check of six CRM apps, we read every 2026 written review Apple's public feed returned for Follow Up Boss. There were 13, and they averaged 2.4 stars, even though the lifetime rating sat at 4.3. Eight of the 13 gave 1 or 2 stars, and five described slow loading, freezing or timeouts. That's a small sample, and you shouldn't read it as a verdict on the whole app. It does tell you the lifetime iPhone score is carried by older, happier reviews, and that recent iPhone sentiment looks a lot more like the Android number. Finally, we loaded the official pricing page on November 3 so the costs below match what you'd see today.

What Follow Up Boss Reviewers Praise

The praise is consistent across the desktop review sites, and it's mostly about how fast a team gets working. Prospeo's summary of Capterra reviews says reviewers "consistently praise onboarding speed," and it quotes one agent who left BoldTrail because "BoldTrail wasn't user friendly." Espo.ai lists the same three themes from its read: ease of use, lead and conversation tracking, and team accountability. Integrations come up constantly too. Prospeo counts 250+ of them and calls the open platform "FUB's real moat," which matches what you'd expect from a CRM whose pitch is that you keep your existing lead sources. Even some angry Android reviewers concede the point. One 2020 Google Play review that called the app "half baked" still ended by saying "the desktop client is solid." If your team needs a CRM that new agents learn in a day, the reviews back that up.

What They Complain About: The Phone App, Texting and Seat Pricing

The complaints cluster in three places, and the phone app leads. On Google Play, an August 16, 2026 review says the app shows every tag, "including every zip code," and "forces you to scroll through them all" with no search, which makes tagging a contact from your phone slow. On iPhone, an August 2026 reviewer in our earlier read put it bluntly: the system in a browser is "incredible," but "the app is atrociously slow." Prospeo adds that G2 reviewers flag occasional mobile slowness and that Capterra reviews mention alerts that don't fire even when they're enabled. For a CRM sold on speed-to-lead, a missed notification is the complaint you should care about most, because it's the one that costs you a lead rather than a minute of your patience.

The other two themes are texting and price. Prospeo notes that mass or batch texting to a list is still missing and calls it a frequent request on both G2 and Capterra, so if your follow-up plan depends on blasting a text to 200 past clients, you'll need another tool for that job. Espo.ai lists per-user pricing for solo agents as a recurring gap and prints one Capterra line about the AI features: "The AI component is helpful but needs work. It often isn't accurate." Neither complaint is unusual for a real estate CRM. Per-seat pricing, though, is easy to model in your own numbers before you sign, and the math changes more than most reviews admit once you add calling or a fifth agent, which the next section works through with the published prices.

What Follow Up Boss Costs Next to Those Reviews

Here's the math the reviews skip. On Grow, calling costs $39 per user on top of $69, so a solo agent who wants the built-in dialer pays $108 a month on monthly billing, or $1,296 a year. That's the per-seat complaint in real dollars. For a team, the break-even with Pro comes sooner than you'd think. Five agents on Grow with calling cost 5 × $108 = $540 a month, which is more than Pro's $499 for up to 10 users with calling included. Without calling, the switch point is eight agents: 8 × $69 = $552 against $499. Annual billing moves the dollars but not the break-even, since five Grow seats with calling at $58 plus $33 come to $455 against Pro's $416. If you have five or more agents who want calling, or eight or more without it, Pro is the cheaper plan. Our full Follow Up Boss pricing breakdown covers the tiers in more detail.

The Zillow Ownership Question Reviewers Keep Raising

Several roundups raise the same question you're probably asking: does it matter that Zillow owns Follow Up Boss? Zillow Group announced the deal on November 1, 2023 for $400 million in initial cash plus up to $100 million in a potential earnout. The same release promised that "Follow Up Boss will remain an independent brand" and that it would "continue supporting its vast ecosystem of third-party integration partners." Today the App Store lists the seller as Zillow, Inc. If you buy Zillow leads, ownership is close to a non-issue and may even help. If you're wary of a lead portal owning your contact database, don't settle that worry with a review score. Read the current terms of service yourself, and test a full contact export during your trial so you know you can leave with your data.

Verdict: Who Should Buy Follow Up Boss After Reading the Reviews

The reviews point to a clear buyer. Follow Up Boss fits a team of five or more agents who work leads from a browser, want a CRM new hires can learn quickly, and plan to plug in outside lead sources. For that team, Pro's included calling and 10 seats make the per-seat complaint mostly go away. It's a harder sell for a solo agent who works from an Android phone and wants mass texting, since that agent pays $108 a month with calling and lands on the app with the weakest public rating. Between those two, the trial decides. If you're comparing it head to head, our Follow Up Boss vs BoldTrail comparison and the real estate CRM comparison guide line up the alternatives on the same terms.

Use the 14-day trial to test the exact weak spots the reviews name. These steps take about 15 minutes:

1. Install the app on the phone you actually work from, Android or iPhone, and turn on push notifications.
2. Send yourself a test lead from a web form and time how long the push notification takes to arrive.
3. Tag that contact from the phone and count how far you scroll to find the tag.
4. Reply by text with a photo attached and confirm it lands in the contact's timeline on desktop.
5. Export your full contact list to CSV and open it to check that notes and tags came through.

If any step fails on your phone, you've learned more than any review score can tell you. That's also a good moment to look at the rest of your mobile stack, starting with the showing apps your MLS hands you, which rate even lower.

Frequently Asked Questions About Follow Up Boss Reviews

What is Follow Up Boss rated on G2 and Capterra?

About 4.6 stars on G2 from 115 to 118 reviews and 4.5 on Capterra from 58 reviews, according to 2026 snapshots published by Espo.ai and Prospeo.

Is the Follow Up Boss mobile app good?

It's the weak spot. As of November 3, 2026, the iPhone app rated 4.3 from 394 ratings and the Android app 3.3 from 421 reviews. Recent reviews cite slowness, tags and notifications.

How much does Follow Up Boss cost per month?

Grow is $69 per user, plus $39 per user for calling. Pro is $499 for 10 users and Platform is $1,000 for 30 users, both with calling included. Annual billing costs less.

Is Follow Up Boss worth it for a solo agent?

Only if you'll use it daily. A solo agent with calling pays $108 a month on monthly billing. Test the mobile app on your own phone during the 14-day trial first.

Does Zillow own Follow Up Boss?

Yes. Zillow Group announced the acquisition on November 1, 2023, and said Follow Up Boss would remain an independent brand that keeps supporting third-party integrations.

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Sources: Follow Up Boss pricing (Nov 3, 2026); Follow Up Boss on the App Store; Follow Up Boss on Google Play; Espo.ai Follow Up Boss decision guide; Prospeo Follow Up Boss review; Zillow Group press release, Nov 1, 2023.